This Privacy Policy explains how i2v.ai collects, uses, shares, and protects information when you visit our website, create an account, purchase credits or plans, contact support, or use our AI image and video generation services.
For this Privacy Policy, "we," "us," and "our" mean i2v.ai, operated by SEEK ORIGIN. "You" means the visitor, account holder, customer, or other person using i2v.ai.
We collect only the information needed to operate, secure, improve, and support i2v.ai:
- Account and contact information: name, email address, login provider profile information, and messages you send when registering, signing in, contacting us, or requesting support.
- Payment and billing information: transaction identifiers, plan or credit purchase records, billing status, refund status, and payment provider metadata. Card details are processed by our payment provider and are not stored directly by i2v.ai.
- User content and generation data: prompts, uploaded images or videos, generated outputs, model settings, task status, error messages, and related metadata needed to provide AI generation features.
- Usage data: pages visited, features used, button clicks, timestamps, referral pages, and other interaction data that helps us understand how i2v.ai is used.
- Device and technical data: IP address, browser type, device type, operating system, language settings, cookie identifiers, log data, and security events.
- Communication preferences: newsletter subscription status, support preferences, and opt-out requests.
We collect and use information for the following specific purposes:
- Provide the service: create and manage accounts, authenticate users, process AI generation jobs, store generation history, deliver files, and show account status.
- Process payments and credits: complete purchases, manage subscriptions, allocate credits, prevent billing abuse, support refunds, and provide customer receipts.
- Customer support: respond to questions, troubleshoot failed generations or payments, investigate account issues, and send service-related notices.
- Safety and security: detect fraud, spam, abuse, policy violations, unauthorized access, and technical incidents.
- Improve i2v.ai: measure feature performance, fix bugs, improve reliability, evaluate product usage, and prioritize new features.
- Legal and compliance needs: keep required business records, respond to lawful requests, enforce our terms, and protect the rights of i2v.ai, users, and the public.
- Marketing and updates: send product updates or promotional messages only where permitted. You can opt out of non-essential messages at any time.
We may use cookies, local storage, analytics tools, and similar technologies to keep you signed in, remember preferences, measure product usage, improve performance, prevent abuse, and understand which pages or features are useful.
You can control cookies through your browser settings. Disabling some cookies may affect login, payment, generation, or account features.
We do not sell your personal information. We may share information only when needed for the purposes described in this policy:
- Service providers that help us operate i2v.ai, including hosting, storage, AI generation providers, email delivery, analytics, customer support, security, and payment processing.
- Payment processors for checkout, subscriptions, credit purchases, invoices, refunds, fraud prevention, and tax or compliance records.
- Legal, safety, or compliance recipients when required by law, to enforce our terms, to protect rights and safety, or to investigate abuse.
- Business transfers if i2v.ai is involved in a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.
We keep information for as long as needed to provide i2v.ai, maintain account and transaction records, resolve disputes, improve security, comply with legal obligations, and enforce our agreements. When information is no longer needed, we delete it or de-identify it where reasonably possible.
You can make the following choices:
- Marketing opt-out: unsubscribe from promotional emails by using the unsubscribe link in the email or by contacting us at [email protected].
- Analytics and cookies opt-out: block or delete cookies in your browser settings. Some browser-level privacy controls may also limit analytics tracking.
- Account and data requests: request access, correction, deletion, export, or restriction of your personal information by emailing [email protected].
- Support communications: ask us to stop non-essential support follow-ups by emailing [email protected].
We may need to verify your identity before completing account, deletion, or data access requests. Some information may be retained when required for security, fraud prevention, payment records, legal compliance, or dispute resolution.
We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. No online service can guarantee absolute security, so you should use a strong password, protect your login credentials, and contact us promptly if you believe your account has been compromised.
Your information may be processed in countries or regions where we or our service providers operate. When we transfer or process information internationally, we use reasonable safeguards appropriate to the nature of the information and the services involved.
i2v.ai is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to i2v.ai, contact us so we can review and delete it where appropriate.
We may update this Privacy Policy from time to time. When we make changes, we will post the updated Privacy Policy on this page and update the date above. Material changes may also be communicated through the website, email, or account notices when appropriate.
If you have questions, requests, complaints, or opt-out instructions related to this Privacy Policy or i2v.ai data handling, contact us at:
Note: This Privacy Policy is provided for informational purposes. For specific legal advice regarding your personal situation, you may wish to consult an independent legal professional.